Last updated: 25 September 2026
1. About these terms
1.1 These terms apply to all trade accounts with Herbal Dog Company Limited ("we", "our", "us"), a company registered in England and Wales (Company No. 13607354), trading address Rose View, Darras Road, Ponteland, Northumberland, NE20 9NX, UK.
1.2 By ticking the acknowledgement box on your application, or by placing an order after account approval, you confirm you have read, understood, and agree to be bound by these terms.
1.3 We reserve the right to update these terms at any time without prior notice. The version published on our trade website at the time of your order applies.
2. Trade account eligibility
2.1 Trade accounts are available to businesses trading in the pet or animal wellness sectors, including but not limited to: registered pet retailers, professional dog groomers, professional dog walkers, veterinary practices, and animal wellness businesses.
2.2 We reserve the right to approve or decline trade applications at our sole discretion and without providing a reason.
2.3 Trade accounts must be used for genuine trade purposes only. Accounts used for personal purchasing will be suspended.
2.4 You must notify us within 14 days of any material change to your business (change of ownership, trading name, VAT status, or premises).
3. Pricing and orders
3.1 All prices are displayed and invoiced ex VAT. VAT is added at checkout at the prevailing rate.
3.2 The PRO Groom 5 litre range is priced to keep costs low for professional groomers. It is a professional-use product and is not authorised for resale. By ordering PRO Groom 5 litre products, you confirm they are for use in your own business only.
3.3 Minimum order value is £100 ex VAT.
3.4 We reserve the right to change trade pricing at any time without prior notice. The prices displayed on the trade website at the point of checkout are the prices that apply to your order. It is your responsibility to check pricing at checkout before placing your order.
3.5 Payment is due at the point of order via the payment methods offered at checkout. No credit terms are offered.
3.6 Custom orders are non-refundable and non-returnable.
4. How you may sell our products
4.1 You may sell our products in-store at your commercial or home-based business premises.
4.2 You may sell our products through your own trading website at RP (Retail Price) or above.
4.3 Discounting our products on your own website or social media channels is not permitted. Products must be sold at RP or above.
4.4 You may NOT list, sell, or offer for sale our products on any third-party marketplace or platform. This includes but is not limited to: Amazon, eBay, TikTok Shop, Temu, Etsy, or any discount marketplace or reseller platform.
4.5 You may NOT bid on our brand name or product names ("Herbal Dog Co", "Herbal Dog Company", or any variation) in paid search advertising (Google Ads, Meta Ads, TikTok Ads, or equivalent).
4.6 You may use our brand name and imagery in reasonable marketing of stocked products (in-store displays, your own website product pages, organic social media posts). We can provide brand assets on request.
4.7 The PRO Groom 5 litre range is for professional use only and is not to be resold in any form.
5. Breach of resale terms
5.1 Breach of clauses 4.3, 4.4, 4.5 or 4.7 may result in immediate suspension of your trade account without notice.
5.2 We reserve the right to take further action, including but not limited to: refusing future orders, terminating the trade relationship, and pursuing damages for brand harm.
6. Delivery
6.1 We deliver to UK mainland addresses. Deliveries outside UK mainland may incur additional charges or be unavailable.
6.2 Shipping charges: £6.95 flat for orders £100-£299 ex VAT. Free delivery on orders £300 and over ex VAT.
6.3 Delivery is via Royal Mail or Parcelforce. Orders are typically dispatched within 2 working days.
6.4 Delivery times are estimates and are not guaranteed. We are not liable for carrier delays.
6.5 Risk in the goods passes to you on delivery. Title passes on receipt of full payment.
6.6 For deliveries outside UK mainland: any customs duties, import taxes, or other charges payable at destination are your responsibility.
6.7 We do not verify the laws or regulations governing sale of our products in destination countries. It is your responsibility to ensure that our products are permitted for sale, import, and use in your jurisdiction before ordering.
6.8 If an order is returned to us because it was not collected, delivery was refused, an incorrect address was provided, or for any other reason not caused by us, a reshipping charge will be payable before we re-dispatch the order.
7. Returns and refunds
7.1 We accept returns of unopened, sellable stock with a minimum 9 months' shelf life remaining, within 30 days of receipt.
7.2 Returns must be pre-authorised. Contact hello@herbaldogco.com to request a return.
7.3 Refunds are issued to the original payment method within 14 days of us receiving the returned stock in sellable condition.
7.4 Return shipping is at your cost unless the return is due to our error.
7.5 Damaged or faulty products: please contact us within 7 days of receipt with photos and order details.
7.6 Custom orders are non-refundable and non-returnable under any circumstances.
8. Product claims and compliance
8.1 You must not make medical, veterinary, or health claims for our products that go beyond claims made on our official product pages or packaging.
8.2 You are responsible for ensuring your sale of our products complies with applicable law in your jurisdiction, including the Veterinary Medicines Regulations 2013 and Trading Standards.
9. Data protection
9.1 We process your business contact data in line with UK GDPR. Full privacy policy at https://herbaldogco.com/policies/privacy-policy
9.2 You will receive transactional emails relating to your account. Marketing emails require opt-in, which you can withdraw at any time.
10. Termination
10.1 We reserve the right to terminate the trade relationship at any time without notice.
10.2 On termination, any outstanding orders remain payable in full.
10.3 Immediate termination without notice will apply for breach of clauses 4.3, 4.4, 4.5, or 4.7.
11. Liability
11.1 Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
11.2 Subject to 11.1, our liability for any claim arising from the trade relationship is limited to the value of goods purchased in the 12 months prior to the claim.
11.3 We are not liable for indirect or consequential losses, including loss of profit, loss of business, or reputational harm.
12. Governing law
12.1 These terms are governed by the laws of England and Wales.
12.2 Any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact: hello@herbaldogco.com
Registered address: Rose View, Darras Road, Ponteland, Northumberland, NE20 9NX, UK
Company Number: 13607354