FREQUENTLY ASKED QUESTIONS

Trade accounts are for registered pet retailers, professional dog groomers, dog walkers, and animal wellness businesses. We review each application manually to ensure fit.

We aim to review applications within 2 working days. You'll receive an email confirming approval or requesting more information.

Sign in with the email address on your approved trade account. Shopify will email you a one-time six-digit code. Enter the code to access your account; no password is required. The trade catalogue and prices become available only after your application has been approved.

£100 ex VAT.

Standard trade pricing provides approximately 40% retailer margin against RP excluding VAT. The PRO Groom 5 litre range is sold at full RP excluding VAT for professional use in your business only and is not authorised for resale.

Trade prices exclude VAT, which is added at checkout. RP is shown including VAT. Retailer margin compares the trade price with RP excluding 20% VAT.

You can sell in-store and via your own website at RP or above. You cannot list on Amazon, eBay, Temu, TikTok Shop, or any discount marketplace. Read our trade terms and conditions before applying.

£6.95 flat for orders £100–£299 ex VAT. Free delivery on orders £300 and over ex VAT.

Orders are typically dispatched within 2 working days via Royal Mail or Parcelforce. Most orders arrive within 3–5 working days.

We offer a no-sell return policy on sellable stock with a minimum 9-month shelf life remaining. See the trade terms and conditions for the full returns requirements.

Yes. We run free live training sessions via Teams for your team, plus WhatsApp access for questions. We also offer free team-try product samples every couple of months.

Email hello@herbaldogco.com or use the trade contact form. We aim to respond within 1 working day.