Returns policy
- We accept returns of unopened, sellable stock with a minimum 9 months' shelf life remaining, within 30 days of receipt.
- Returns must be pre-authorised. Contact hello@herbaldogco.com with your order number to request a return.
- Refunds are issued to the original payment method within 14 days of us receiving the returned stock in sellable condition.
- Return shipping is at your cost unless the return is due to our error.
- Damaged or faulty products: please contact us within 7 days of receipt with photos and order details.
- Custom orders are non-refundable and non-returnable under any circumstances.
These are section 7 of our Trade Terms & Conditions.